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Customer Advisory

Lifeline Assistance Programs

Eligibility Criteria Expanded
The Georgia Public Service Commission recently expanded the criteria to participate in the Lifeline Assistance program by including participants in the Federal Public Housing Assistance (FPHA) program and the Low-Income Home Energy Assistance Program (LIHEAP). Also, the Commission standardized the eligibility criteria for Lifeline statewide.
Lifeline Assistance provides up to a $9.25 federal credit on qualified residential customers' telephone bills. In order to receive the Lifeline Assistance credit, you must provide proof and certify under penalty of perjury that you are currently participating in one of the following programs:

Temporary Assistance to Needy Families (TANF)

Supplemental Security Income (SSI)

Food Stamps


Senior citizen low-income discount plan offered by the local gas or power company

Federal Public Housing Assistance (FPHA)

Low-Income Home Energy Assistance Program (LIHEAP)

Household income at or below 135% of the Federal Poverty Guidelines
For more information, contact your current or prospective local telephone company. Be advised that not all competitive local exchange carriers offer Lifeline/Link-Up assistance. Therefore, you must ask the carrier whether these credits are available prior to making a commitment.
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